Shipping Information

Elu by CN uses FedEx for domestic delivery. Upon checkout you will be shown the shipping charges for your approval.

All shipments are insured for the value of the merchandise and require signature. For orders placed before 12pm PST during weekdays we will attempt to ship the goods the same day if possible. No goods will be shipped on the weekends. Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification. Make sure to double check your billing and shipping address when placing an order. Elu by CN is unable to reroute packages. 

In an effort to reduce the waste associated with thousands of shoe boxes, Elu requests that our shoe vendors ship to us without shoe boxes.  Therefore we ship shoes to customers in their dust bags inside Elu packaging, but not in a brand specific shoe box.  We hope that you understand and appreciate this conservation…

Tracking Your Order

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.